Return policy

Return & Refund Policy – Feel & Fit

Last Updated: October 20, 2026

At Feel & Fit, customer satisfaction is our priority. We want you to feel comfortable and confident with every purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

For hygiene and customer safety reasons, returns or exchanges of ladies' undergarments may be restricted.

We may accept a return or exchange if:

  • You receive a damaged or defective product.

  • You receive the wrong item, size, or color compared with your confirmed order.

  • Your product has a manufacturing defect.

Items must be reported within 7 days of delivery and may need to be unused, unworn, unwashed, and in their original packaging, with tags and hygiene seals intact where applicable.

2. Non-Returnable Items

For hygiene reasons, we generally do not accept returns or exchanges for:

  • Worn or washed undergarments.

  • Products with removed, damaged, or missing hygiene seals.

  • Items damaged through improper use or care.

  • Products returned without their original packaging, where required for hygiene or verification.

These restrictions do not exclude any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a short video showing the problem, if available.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, exchange, refund, or another remedy required by applicable law.

4. Refund Policy

Once your return or claim is approved, we will notify you of the next steps.

Approved refunds will generally be issued to the original payment method where possible. If that is unavailable, we will discuss an appropriate alternative with you.

Refund processing times may vary depending on your payment provider or bank.

5. Exchanges

Exchanges may be offered for eligible damaged, defective, or incorrectly delivered products, subject to product availability and applicable law.

For hygiene reasons, we cannot generally exchange undergarments simply because a customer changes their mind after opening or wearing them, except where required by law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accepted before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

Nothing in this section limits any cancellation rights provided by law.

7. Return Shipping Costs

If the return is due to a confirmed defect, damage, or an incorrect item supplied by Feel & Fit, we will explain the return or replacement shipping arrangements.

For other eligible returns, shipping costs and responsibility will be communicated before the return is arranged, subject to applicable law.

8. How to Request a Return or Refund

To submit a return or refund request, contact our customer support team with your order details.

Store Name: Feel & Fit
Email: [Insert Your Business Email]
Phone / WhatsApp: [Insert Your Business Contact Number]
Website: [Insert Your Shopify Store URL]

Please wait for approval and return instructions before sending any product back.

9. Policy Updates

Feel & Fit reserves the right to update this policy when necessary. Any changes will be published on this page with an updated revision date. Your statutory consumer rights remain unaffected.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us using the details above. Our team will do its best to assist you.

Feel & Fit – Comfort, Confidence & Care.

Thank you for shopping with Feel & Fit.