Privacy policy

Privacy Policy – Feel & Fit

Last Updated: October 20, 2026

At Feel & Fit, your privacy is important to us. We are committed to protecting your personal information and ensuring a safe, secure, and comfortable shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order details, payment status, and transaction-related information.

  • Payment Information: Payments are processed through secure payment providers. We generally do not store your complete payment card details.

  • Technical Information: Your IP address, browser type, device information, and website usage data.

  • Communication Information: Messages, feedback, and other information you provide when contacting our customer support team.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders.

  • Provide order updates and customer support.

  • Manage payments, returns, exchanges, and refunds.

  • Improve our products, website, and shopping experience.

  • Send promotional offers and product updates where permitted by law and according to your preferences.

  • Detect and prevent fraudulent transactions and unauthorized activity.

  • Comply with applicable legal and regulatory requirements.

3. Sharing of Information

Feel & Fit does not sell your personal information for money. We may share necessary information with trusted third parties to operate our business, including:

  • Shopify: To host and operate our online store.

  • Payment Providers: To securely process payments.

  • Shipping and Courier Companies: To deliver your orders.

  • Service Providers: To support website operations, analytics, customer service, and marketing.

  • Legal Authorities: When disclosure is required by applicable law or necessary to protect our legal rights.

These parties may process information according to their own privacy policies and applicable legal obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember shopping preferences, analyze traffic, and provide a smoother shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online platform or method of electronic transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, resolve disputes, maintain business records, and meet applicable legal requirements.

When information is no longer required, we take reasonable steps to delete it or anonymize it where appropriate.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent to marketing communications.

  • Object to or restrict certain processing activities.

  • Request a copy of your information where applicable.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Marketing Communications

If you subscribe to our promotional communications, we may send you updates about new arrivals, special offers, and products from Feel & Fit.

You can unsubscribe from promotional emails at any time using the unsubscribe link in the email or by contacting us. Transactional messages relating to your orders may still be sent when necessary.

9. Third-Party Links

Our website may contain links to third-party websites or services. Feel & Fit is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website and products are intended for customers who can legally make purchases under applicable law. We do not knowingly collect personal information from children where doing so is prohibited by law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter.

11. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the services used to operate our store. Where required, we take appropriate steps to ensure that such